Terms of service

Terms of Service

Last updated: 15 October 2026

These Terms of Service explain the conditions that apply when you visit falcine.store, use our services, or purchase products from Falcine.

By using this website or placing an order, you agree to these terms. Nothing in these terms limits your statutory consumer rights.

About Falcine

Falcine operates an online jewellery and accessories store serving customers within the United Kingdom.

Trading name: Falcine
Email: ringad47@gmail.com
Business address: 321 Oxford Street, London W1C 2HR, United Kingdom

Online Store Terms

You must provide accurate and complete information when placing an order.

You may not use this website or our products for unlawful, fraudulent, or unauthorised purposes.

You must not attempt to interfere with the security, operation, or availability of this website.

Product Information

We aim to display accurate product descriptions, materials, dimensions, colours, prices, images, and availability.

Colours may appear slightly different depending on your screen and device settings.

Product availability may change without notice. If an ordered item becomes unavailable, we will contact you and provide an appropriate refund.

Prices and Payments

All prices are displayed in British pounds sterling unless stated otherwise.

Delivery charges and any applicable taxes are displayed before payment is completed.

Payment must be successfully authorised before an order can be processed.

Available payment methods are displayed securely during checkout.

Orders

Submitting an order is an offer to purchase from Falcine.

An order is accepted after payment has been authorised and we send an order confirmation.

We may cancel or refuse an order if:

  • Payment cannot be authorised

  • A product is unavailable

  • Product or pricing information contains a clear error

  • Fraudulent or unauthorised activity is suspected

  • Delivery cannot be completed to the supplied address

If we cancel an order after payment, the amount paid will be refunded to the original payment method.

Order Changes and Cancellations

Contact ringad47@gmail.com as soon as possible if you need to change or cancel an order.

We cannot guarantee changes or cancellations after an order has been processed or dispatched.

Your statutory cancellation rights remain unaffected.

Shipping and Delivery

Falcine currently delivers within the United Kingdom only.

Processing times, delivery estimates, charges, tracking information, and address requirements are explained in our Shipping and Delivery Policy.

Delivery dates are estimates and may be affected by carrier disruption, weather, public holidays, or circumstances outside our reasonable control.

Returns and Refunds

Returns, cancellations, damaged items, and refunds are handled according to our Return and Refund Policy.

Eligible customers may request a return within 30 days after delivery.

Our policies do not limit any rights provided under applicable UK consumer law.

Accuracy of Information

We aim to keep website information accurate and current.

If we discover a clear error affecting a product, price, order, policy, or delivery service, we may correct the information and contact affected customers.

We will not substitute a different product without the customer’s agreement.

Third-Party Services

Our store is hosted by Shopify.

Payments, delivery, analytics, or other services may be provided by trusted third parties. Their services may also be governed by their own terms and privacy policies.

Falcine is responsible for customer orders placed directly through this website.

Intellectual Property

The Falcine name, website design, written content, graphics, and original materials may not be copied, reproduced, republished, or used commercially without permission.

Third-party trademarks and content remain the property of their respective owners.

Customer Reviews and Content

Any review or content submitted to us must be truthful, lawful, and based on genuine experience.

Content must not infringe another person’s rights or contain abusive, misleading, fraudulent, or harmful material.

We may remove content that violates these requirements.

Prohibited Use

You must not use this website to:

  • Commit fraud or misrepresent your identity

  • Submit false or misleading information

  • Introduce viruses or malicious code

  • Interfere with website security

  • Collect another person’s information without permission

  • Violate applicable laws or intellectual property rights

Privacy

Personal information is handled according to our Privacy Policy.

Please review the Privacy Policy for information about how data is collected, used, stored, and shared.

Liability

Nothing in these terms excludes liability that cannot legally be excluded under applicable law.

Falcine is not responsible for losses caused by events outside our reasonable control.

We are not responsible for indirect business losses resulting from personal consumer use of the website or products.

Changes to These Terms

We may update these terms when our services, business practices, or legal requirements change.

The latest version will be published on this page with an updated revision date.

Governing Law

These terms are governed by the laws of England and Wales.

Customers may also have rights under the mandatory consumer laws applicable in their place of residence.

Contact Us

Questions about these Terms of Service can be sent to:

Email: ringad47@gmail.com

Support hours:
Monday to Friday, 9:00 AM–5:00 PM (UK time)

Address:
Falcine
321 Oxford Street
London W1C 2HR
United Kingdom