Refund policy

Return and Refund Policy

Last updated: 15 October 2026

We want you to be satisfied with your purchase from Falcine. This policy explains our return, refund, cancellation, and exchange procedures.

30-Day Return Window

You may request a return within 30 days after your order has been delivered.

To be eligible for a return, the item must be:

Unworn, unused, and in its original condition
Returned with its original packaging and any included accessories
Accompanied by the order number or other proof of purchase

Items returned without prior approval may not be accepted.

How to Request a Return

Email ringad47@gmail.com with:

Your full name
Order number
Reason for the return
Photographs if the item is damaged, defective, or incorrect

We aim to respond within 1–2 business days with return instructions.

Do not send an item back before receiving return approval.

Return Address

Approved returns should be sent to:

Falcine
321 Oxford Street
London W1C 2HR
United Kingdom

The return address must only be used after receiving approval from our customer support team.

Return Shipping Costs

For change-of-mind returns, the customer is responsible for the return shipping cost.

If an item is damaged, defective, or incorrect, Falcine will provide appropriate return instructions and cover reasonable return shipping costs where applicable.

We recommend using a tracked delivery service because we cannot be responsible for returns lost in transit.

Original delivery charges are non-refundable unless required by applicable law or the order was damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective, or incorrect.

Email ringad47@gmail.com with your order number and clear photographs of the item and packaging. We will review the issue and provide an appropriate solution.

This does not affect your statutory consumer rights.

Non-Returnable Items

We cannot accept returns for:

Personalised or custom-made products
Gift cards
Items that have been worn, used, altered, or damaged after delivery
Sealed hygiene-sensitive products once the seal has been opened, where applicable
Items returned without their original packaging or included accessories, unless the item is defective

Exchanges

We do not offer direct exchanges.

If your return is approved, return the original item and place a new order for the replacement product.

Order Cancellations

Contact ringad47@gmail.com as soon as possible if you need to cancel or change an order.

We cannot guarantee cancellation after an order has been processed or dispatched.

UK customers may also have a legal right to cancel eligible online purchases within 14 days after delivery. This policy does not limit any rights provided by applicable consumer law.

Refunds

We will notify you after your return has been received and inspected.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, contact ringad47@gmail.com.