Payment Policy

Accepted Payment Methods

Falcine accepts payments through the secure payment methods displayed during checkout. Available payment options may vary depending on the customer’s location, device, and payment provider.

Payment must be completed through the official checkout at https://falcine.store/. Falcine will never request payment through an unofficial link, direct bank transfer, gift card, or personal account unless that payment option is clearly displayed during checkout.

Currency

All product prices and payments on our store are processed in British Pounds Sterling (GBP).

Any applicable delivery charges, taxes, or other costs will be clearly displayed before the customer completes payment.

Payment Processing

Payment information must be accurate and complete. Depending on the selected payment provider, the payment may be authorised or charged when the order is submitted.

Payments are processed securely through Shopify and the relevant payment provider. Falcine does not directly store customers’ complete credit or debit card details.

Order Confirmation

After successful payment, customers will receive an order confirmation at the email address provided during checkout.

An order is considered accepted once payment has been successfully processed and an order confirmation has been issued. If we cannot fulfil an order, we will contact the customer and issue an appropriate refund.

Failed or Declined Payments

A payment may be declined because of incorrect billing information, insufficient funds, security checks, or restrictions imposed by the customer’s bank or payment provider.

If payment fails, customers should check their payment details or contact their bank or payment provider before trying again.

Payment Security and Fraud Prevention

We may conduct reasonable security checks to protect customers and Falcine against unauthorised or fraudulent transactions.

Where necessary, we may request additional information to verify an order. Orders that cannot be verified may be delayed or cancelled, and any successfully collected payment will be refunded to the original payment method.

Refunds

Approved refunds will be returned to the original payment method used for the order.

After a refund is issued, it may take up to 10 business days to appear in the customer’s account, depending on the bank or payment provider. Please review our Refund Policy for complete eligibility and return requirements.