Frequently Asked Questions

What products does Falcine offer?

Falcine offers bracelets and everyday jewellery, including classic tennis bracelets, crystal designs, layered styles, and statement bangles. Available designs, prices, stock status, and relevant product details are shown on each product page.

How can I place an order?

Select a product, add it to your cart, and proceed through the secure checkout. Review the product, delivery option, total price, and available payment methods before completing your purchase.

Which currency do you accept?

All prices and payments are processed in British Pounds Sterling (GBP).

Any applicable delivery charges or other costs will be displayed before the order is submitted.

Where do you deliver?

We currently deliver within the United Kingdom only.

Orders placed with a delivery address outside the United Kingdom may not be accepted or fulfilled.

How much does delivery cost?

Standard delivery costs £4.99 and is free for eligible orders of £50 or more.

Express delivery costs £6.99. Available delivery options and final charges are displayed during checkout.

How long does order processing take?

Orders are normally processed within 1–3 business days, excluding weekends and UK public holidays.

Processing time is separate from the carrier’s delivery time.

How long does delivery take?

Standard delivery normally takes 3–5 business days after dispatch.

Express delivery normally takes 1–2 business days after dispatch.

Delivery estimates are not guarantees and may be affected by carrier delays, public holidays, weather, or incorrect delivery information.

How can I track my order?

When tracking is available, tracking information will be sent to the email address provided during checkout.

Please allow some time after dispatch for the carrier to activate the tracking information. You may then use the supplied tracking link or our Track Order page.

Can I change or cancel my order?

Email ringad47@gmail.com as soon as possible and include your order number.

We will try to assist, but we cannot guarantee that an order can be changed or cancelled after it has entered processing or has been dispatched.

What is your return policy?

Eligible items may be returned within 30 days of delivery in accordance with our Refund Policy.

Customers must contact us and obtain return approval before sending an item back. Returned items must meet the eligibility and condition requirements stated in our Refund Policy.

When will I receive my refund?

Approved refunds are issued to the original payment method.

After a refund has been issued, it may take up to 10 business days to appear in the customer’s account, depending on the bank or payment provider.

What should I do if my order arrives damaged or incorrect?

Contact ringad47@gmail.com promptly and include your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the information and provide an appropriate resolution.